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As we close out 2024, it’s clear that generative AI is no longer just an emerging technology—it’s a transformative force reshaping how businesses operate. For our clients, 2025 presents an opportunity to embrace these changes strategically. To thrive, organizations need to take deliberate steps to integrate AI into their processes, empower their workforce, and mitigate risks. Here are five tips that you need to consider when shaping your AI workplace strategy.

Tip 1: Evaluate the Role of AI in Your Organization and Ensure Alignment

Generative AI is automating routine tasks and opening doors to innovation. In 2025, the question isn’t whether to adopt AI but how to integrate it effectively. Start by assessing your organization’s processes and identifying where AI can provide the most value:

  • Automation: Which repetitive tasks could be automated to free up your team for higher-value work?
  • Enhancing Productivity: How can tools like Microsoft CoPilot be leveraged to improve collaboration and streamline operations? CoPilot can also help ensure everyone on your team is on the same page by answering questions about your specific business processes and guidelines.
  • Creative Innovation: Are there opportunities to use AI for content creation, data analysis, or customer engagement?

Collaborating with a partner like ThreeWill can help you map these opportunities to real-world outcomes, ensuring that your investments in AI yield measurable results.

Tip 2: Prioritize Workforce Adaptation and Share Innovations

AI’s rapid adoption is transforming the skills landscape. To stay competitive, organizations must invest in their people. This involves a dual focus on reskilling and upskilling:

  • Reskilling: Equip employees whose roles may evolve or shift due to automation with new capabilities aligned with your strategic goals.
  • Upskilling: Train teams to work effectively alongside AI, emphasizing skills like decision-making, creativity, and emotional intelligence—areas where humans still outperform machines.

Platforms like Viva Learning, integrated into Microsoft 365, can provide scalable and accessible training solutions tailored to your team’s needs. Additionally, tools like Viva Engage can help showcase the creative ways your employees are using CoPilot. Sharing these stories fosters innovation, drives adoption, and inspires others to explore new possibilities.

Tip 3: Rethink Collaboration and Governance with a Positive Approach

AI integration requires reimagining how teams work together and embracing governance as an enabler of innovation and success:

  • Collaboration: Think of collaboration as a “social contract” outlining how work gets done in your organization. Document expectations, promote shared practices, and hold everyone accountable to this agreement. Tools like Microsoft Teams can act as a central hub to support and enhance this contract.
  • Governance: Shift the narrative from restrictions to empowerment. Governance should tell people, “Yes, you can, and here’s how.” This approach fosters innovation while ensuring ethical AI use and robust data management practices that build trust and enable success.

At ThreeWill, we can help you align these efforts with tools like SharePoint and Power Platform, creating a seamless and secure environment for AI-powered innovation.

Tip 4: Build Resilience Through Employee Happiness and Engagement

Happier employees are naturally more resilient. Fostering employee engagement can create a workforce better equipped to adapt to the changes AI brings:

  • Engage Employees: Involve your team at all levels to create a sense of ownership and alignment with AI-driven initiatives, which contributes to overall happiness and resilience.
  • Communicate Clearly: Articulate how AI supports employees, emphasizing how it complements their roles and enables growth, fostering a positive outlook.
  • Track Engagement: Regularly measure engagement through surveys and analytics, addressing concerns promptly and celebrating milestones to maintain morale.

Our Teams Enablement and Community Management services are designed to guide clients through these transitions, ensuring that AI becomes a tool for empowerment rather than a source of anxiety.

Tip 5: Embrace AI While Watching for the Butterfly Effect

As AI continues to evolve, its transformative power can have unintended ripple effects—what some call the “butterfly effect.” As technology displaces certain types of human thought and skills, we must be mindful of what is lost. For example, many children today do not know how to touch-type or write cursive, and let’s be honest—no one remembers phone numbers anymore! These shifts, caused by paradigm-changing technologies like smartphones, illustrate the broader impacts of innovation. Embracing AI means balancing innovation with an awareness of these broader impacts:

  • Stay Informed: Keep an eye on how AI adoption might subtly change the way work is done, and remain conscious of skills that may become less common in the process.
  • Invest Thoughtfully: While upgrading systems for AI, assess which skills are still valuable to your business. If those skills are at risk of being lost, you must find ways to deliberately practice and reinforce them within your teams.
  • Foster Awareness: Encourage teams to embrace AI while remaining mindful of its long-term societal and cultural impacts. Recognize and celebrate the skills and human ingenuity that AI cannot replicate.

Looking Ahead

2025 will be a defining year for businesses ready to embrace the AI-driven workplace. At ThreeWill, we’re committed to helping our clients navigate this transition, leveraging our expertise in Microsoft 365 technologies to deliver practical, impactful solutions.

Let’s work together to ensure your organization is not just prepared but poised to thrive in the era of generative AI.

Contact us today to start building your AI roadmap for 2025.

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