Bob Morris is the Executive Director of Delivery at ThreeWill. Bob leads the delivery of all services which focus on helping clients leverage Microsoft Cloud technologies to provide innovative business solutions and drive real value through people-focused adoption programs.
Grant Lewis is an Software Engineer with ThreeWill. Grant’s consulting experience consists of using Microsoft technologies to enhance business operations in a manufacturing environment.
Client Profile
Company with 20,000 employees in 106 operating locations around the globe and is the world’s leading provider of vehicle remarketing services.
Situation
The customer needed additional SharePoint level 3 maintenance and enhancement support to address new feature requests and bug fixes. The one full-time employee was overwhelmed with his charter of both strategic enhancement and integration decisions combined with the day to day support requests.
Solution
The customer engaged ThreeWill for our Sustainment service on an annual basis. We provide a dedicated SharePoint consultant to support the varied enhancement and support ticket requests. The dedicated consultant leverages the knowledge and intellectual property of the deeper ThreeWill team as needed and serves as an extension of the customer’s IT staff.
Business Benefits
- Allows customer to focus IT resource on strategic initiatives that will drive top-line revenue and reduce operating costs
- Avoids having to hire additional FTE
- Leverages OpEx
- Cost-effective way to leverage the deep technical SharePoint skills and best practices of ThreeWill
