Bob leads the ThreeWill Client Success practice focused on increasing value clients realize from technology initiatives. He is a senior management professional with 28+ years of experience in successful domestic and international technology initiatives across multiple industries.
Company with 20,000 employees in 106 operating locations around the globe and is the world’s leading provider of vehicle remarketing services.
The customer needed additional SharePoint level 3 maintenance and enhancement support to address new feature requests and bug fixes. The one full-time employee was overwhelmed with his charter of both strategic enhancement and integration decisions combined with the day to day support requests.
The customer engaged ThreeWill for our Sustainment service on an annual basis. We provide a dedicated SharePoint consultant to support the varied enhancement and support ticket requests. The dedicated consultant leverages the knowledge and intellectual property of the deeper ThreeWill team as needed and serves as an extension of the customer’s IT staff.
- Allows customer to focus IT resource on strategic initiatives that will drive top-line revenue and reduce operating costs
- Avoids having to hire additional FTE
- Leverages OpEx
- Cost-effective way to leverage the deep technical SharePoint skills and best practices of ThreeWill