Minimal Frustrations and Happier Customers
Many current call center systems leverage old, legacy technology that is often inflexible, inefficient, and does not enable improved agent performance. ThreeWill works with you to modernize your KM solution to improve customer satisfaction, employee satisfaction, and overall KPIs.
In today’s global marketplace, improving your customer’s experience is critical for staying ahead of the competition. A knowledge base tool fosters a knowledge-sharing environment within your organization to deliver consistent service across all channels. Call center KM centralizes data in one place, which eliminates stale and irrelevant information. When agents have the right knowledge at the right time and place, they can quickly answer questions and resolve issues.
ThreeWill will guide your organization through all stages of your knowledge management journey for employees and customers:
- Discovery and design Workshop
- Prototyping with knowledge engineers and call center agents
- KM planning and roadmap
- KM implementation and integration
- Driving value realization with Adoption and Change Management strategies
- Measuring value through change management metrics
“The ThreeWill agile process gets results quickly, without the need for gathering all the requirements up front. As needs change, so can the ThreeWill team.”
Kimberly EubankExecutive Director - Customer Experience at Fortune 50 Telecommunications Company
“ThreeWill came in with the understanding that we did not have any expertise in SharePoint or resources to put extensive requirement documents together. They came in and took the role of Project Manager, BA and developer and worked with our elections team and implemented an outstanding solution and did it in less time than projected and stayed in cost. They are probably one of the best vendors that I’ve worked with in quite a while.”
Merritt BeaverCIO - Office of Georgia Secretary of State
“I am confident in ThreeWill's ability to help me succeed. More than just successfully delivering on a project but ensuring that the design and implementation are the correct cultural fit. Other reasons: listening, assessing, recommending, listening, considering, adapting, implementing, and sustaining,”
Christopher ElwellDirector, Timberland Investment Resources
“ThreeWill helped us extend Trove to meet our custom needs. They helped us avoid costs for an existing subscription by connecting up Salesforce with SharePoint. Working with Eric was great - I appreciated the status updates and the burndown chart for understanding our budget. I also enjoyed the weekly meetings to update me on the status of the project. I was able to save tens of thousands of dollars a year because of this project.”
Ellen HuntIT Business Partner, Panasonic USA
Want to know more?
A knowledge management system benefits customers, employees, and business leaders. ThreeWill guides you through every step of your knowledge management journey.