Consumer Services & Retail

  • “I have engaged ThreeWill on multiple projects at two different organizations. They have consistently provided top-quality results and creative approaches. I highly recommend them to anyone needing superior IT consulting.”

    Mark Chilton, Director of Marketing and Product Management – Essential Ingredients http://www.essentialingredients.com

Top 3 Consumer Services and Retail Case Studies

NextGear Capital

Cox Automotive’s NextGear SharePoint Migration Analysis

Client Profile

Cox Automotive Inc. makes buying, selling, owning, and using cars easier for everyone. With their technology, market intelligence, and products and services, Cox Automotive simplifies the trusted exchange and mobility of vehicles and maximizes value for dealers, manufacturers, and car shoppers.  To learn more about Cox Automotive, visit www.coxautoinc.com.

Situation

ThreeWill helped Cox Automotive prepare for a production migration of their 2013 NextGear Capital farm from SharePoint to Office 365 Online Services.   

Solution

  • ThreeWill was able to narrow down the number of webs in the NextGear Capital Web Inventory List for the production migration from 233 to 33
  • ThreeWill worked alongside internal team members
  • Performed Trial Migrations to understand the customizations needed for future migration as well as develop an estimate

Business Benefits

Improved migration experience by:

  • Clarifying which information should be involved in the migration
  • Pinpointing business-critical customizations
  • Saving costs by dividing work between ThreeWill and Cox Automotive
Inventory Management

Cox Automotive Inventory Management Hub in SharePoint Online

Client Profile

Cox Automotive Inc. makes buying, selling, owning and using cars easier for everyone. With their technology, market intelligence, and products and services, Cox Automotive simplifies the trusted exchange and mobility of vehicles and maximizes value for dealers, manufacturers and car shoppers.  To learn more about Cox Automotive, visit www.coxautoinc.com.

Situation

Cox Automotive needed a series of templates and pages created to enable their Inventory Management Solution team to build a hub in SharePoint Online.

Solution

ThreeWill assisted Cox Automotive by creating Capability, Delivery Stream, Release Train and Team Page Templates, along with supporting pages, for Inventory Management Solutions using SharePoint Online.
ThreeWill:
  • Designed a future state Information Architecture
    • Home Page for the Portfolio Site
    • Hub Navigation
  • Built the Capability, Delivery Stream, Release Train and Team templates and pages
  • Collaborated with Cox Auto representatives, the Product Operations Team, and Scrum Masters to review and update the Team pages
  • Built out templates to aid end-users with publishing new pages from templates, and news articles.

Business Benefits

  • Improved employee experience:
    • Easily findable information through site navigation.
    • Employees will be able to access the strategy and vision, which will be able to help them use that context to make better decisions
  • Improved onboarding experience:
    • Reducing the number of days for onboarding

 

Peloton

Peloton Speeds Up the Tempo

Client Profile

Peloton’s goal is to bring the community and excitement of boutique fitness into the home. They are an American exercise equipment and media company based in New York. Users remotely participate in spinning classes that are streamed from the company’s fitness studio.

Situation

The Peloton team needed help from an outside partner to meet aggressive deadlines in the year of their IPO.

Solution

  • Peloton partnered with ThreeWill to create a scalable architecture for their music service
  • ThreeWill worked as a key extension to the Peloton development team
  • The services that we used were not only development but also quality assurance report as well as utilizing agile project management support

Business Benefits

  • Peloton was able to meet scalable requirements of new music service
  • The project team had daily standups to make adjustments and make sure the velocity of the project remained high
  • The end result was the integration of a new architecture that can support the increased workload required for the new music service
  • Was able to deliver to their end users a scalable solution for their 1.4 million users

Consumer Services

Consumer services refers to the formulation, deformulation, technical consulting and testing of most consumer products, such as food, herbs, beverages, vitamins, pharmaceuticals, cosmetics, hair products, household cleaners, paints, plastics, metals, waxes, coatings, minerals, ceramics, construction materials plus water, indoor air quality testing, non-medical forensic testing and failure analysis.

It involves services in a wide variety of fields such as biological, chemical, physical, engineering and Web based services.

Retail

Retail involves the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. Demand is identified and then satisfied through a supply chain. Attempts are made to increase demand through advertising. In the 2000s, an increasing amount of retailing began occurring online using electronic payment and delivery via a courier or via postal mail. Retailing as a sector includes subordinated services, such as delivery. The term “retailer” is also applied where a service provider services the small orders of a large number of individuals, rather than large orders of a small number of wholesale, corporate or government clientele. Shops may be on residential streets, streets with few or no houses, or in a shopping mall. Shopping streets may restrict traffic to pedestrians only. Sometimes a shopping street has a partial or full roof to create a more comfortable shopping environment – protecting customers from various types of weather conditions such as extreme temperatures, winds or precipitation. Forms of non-shop retailing include online retailing (a type of electronic-commerce used for business-to-consumer (B2C) transactions) and mail order.

Shopping generally refers to the act of buying products. Sometimes this is done to obtain final goods, including necessities such as food and clothing; sometimes it takes place as a recreational activity. Recreational shopping often involves window shopping (just looking, not buying) and browsing: it does not always result in a purchase.

Danny RyanConsumer Services and Retail