“When one of the world’s largest MS Gold Partners needed urgent help with SharePoint integration for a major internal initiative, as lead consultant I wanted to enlist the help of ThreeWill but was naturally mindful of bruised egos! Thankfully I needn’t had worried. To my surprise, ThreeWill’s good reputation proceeded them and the programme sponsor was already aware of their good name. I therefore had the pleasure of working with ThreeWill on mission critical work and appreciated their pleasant, professional and pragmatic approach. I have no hesitations in recommending ThreeWill to customers of any size, and always look forward to any opportunity of working with them again.”Amir Khodaparast, Global Lead, Enterprise 2.0 Wiki (for Cultural Change) programme – Logica http://www.logica.com
Top 3 Professional Services and Legal Case Studies
PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to-end solutions to produce, optimize and target content — and then distribute and measure results. Combining the world’s largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.
PR Newswire decided to standardize on SharePoint online in Office 365 as their internal collaboration platform. There was key content in Jive that needed to be maintained going forward on SharePoint in Office 365. Additionally, the Jive license was set to expire in 2 months so it was critical for the migration to be completed before the license expiration.
ThreeWill leveraged it’s Jive to SharePoint Migration Utilities and Agile Migration process to migrate critical Jive content to Office 365 before the expiration of the Jive licenses (project kick-off to migration completion was about 5 weeks).
PR Newswire was able to save the annual cost of the Jive license fee (over 200K) and was able to move to a new, consolidated collaboration platform in Office 365. All critical content from the Jive platform was preserved and is now available for continued collaboration on the Office 365 platform.
Global Consulting Services firm focused on services areas including customer experience, performance improvement, technology and digital and transformation.
Through consolidation and acquisitions there were many SharePoint based intranet portals and no consistent user experience or taxonomy. Searching for the best of breed content and knowledge leaders on specific services and industries was difficult. Additionally, the portals were not optimized for a mobile workforce.
A highly customized and mobile responsive SharePoint 2013 Intranet Portal with the following key features.
- Simple and clean user interface with custom branding including support for mobile responsive.
- Cohesive navigation experience across all site collections that aligns with corporate taxonomy for service lines, industries, capabilities and office locations.
- Personalized subscription and targeting features for alerts, news, announcements and featured content.
- Unified upload experience for best practice and project assets available anywhere with back-end routing to appropriate destination document libraries.
- Highly customized user profile with integrations with 3rd party systems for such as skills and projects.
- Customize search experience for users and content filterable based on the corporate taxonomy.
The resulting intranet portal was highly suited to the mobile workforce so it was accessible anywhere and at any time via mobile, tablets and laptops. Through the consistent application of a corporate taxonomy and metadata users are able to tag content and then navigate to or search for content in an easy and understandable way. Finally, using the personalization features users are only pushed content that matters to them based on their preferences.
Global information services company serves the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. They operate in over 150 countries and have over 19K employees.
The client’s Service Excellence organization was planning to implement the Salesforce Service Cloud solution for their customers and Service Excellence and Sales teams. The Service Cloud solution would provide new functionality for submitting, updating and viewing Customer Cases as well as provide a new Knowledge base to support all of the client’s call centers. As a result of this new Service Cloud implementation, the site would need to be integrated with Service Cloud to support customers creating, updating and viewing of support Cases and to allow customers to search the new Service Cloud Knowledge base.
By leveraging the client’s Enterprise Service Bus (ESB) and the Service Cloud API’s, ThreeWill was able to provide employees and customers with access to Service Cloud Cases ands Knowledgebase via the Support Site. This included supporting a phased rollout of Service Cloud which meant supporting different back-end service applications for Cases and Knowledgbase for each call center.
The client now has a fully implemented and integrated Service Excellence platform, Salesforce Service Cloud integrated with the client’s Support Site, for their customers and employees. This enabled the client to move to a cloud-based solution for their Service Excellence team, yet preserving the UX for the customer who accesses Cases and Knowledgebase information via the Support Portal.