“The ThreeWill agile process gets results quickly, without the need for gathering all the requirements up front. As needs change, so can the ThreeWill team.”Kimberly Eubank, Executive Director – Customer Experience at Fortune 50 Telecommunications Company
Top 3 Telecom and Utilities Case Studies
Global Telecom services and equipment provider to millions of consumers, businesses and other service providers in dozens of countries.
Entertainment Group responsible for managing a holistic customer communications strategy to ensure consistency, relevance, improvement of customer experience, and alignment with corporate strategic goals.
A SharePoint 2010 application was being successfully used to manage all post-sale customer communication requests. The corporate I/T team made a decision to require that all SharePoint 2010 sites/applications be migrated to a new on-premise SharePoint 2013 server farm and to eliminate SharePoint sandboxed applications.
SharePoint 2013 application that retains the same user experience, business logic and workflows but includes a modern UI and leverages new SharePoint 2013 out-of-the-box functionality, e.g., user access request process.
New application significantly outperforms the SharePoint 2010 application without requiring any retraining of users. Smaller server side application footprint with key functions now performed with client-side code. New provisioning model was implemented that more efficiently supports potential future changes in the application. Benefits achieved with zero impact to existing user experience, including content migration of existing records from the SharePoint 2010 application instance.
Nationwide Prepaid Wireless Provider
Customer needed a fun and engaging recognition program for any employee to recognize the work of another employee and wanted to update Intranet branding to align with public brand and to make the site more appealing as a internal communications tool.
Highly branded an existing publishing intranet site including departmental subsites. Used characters, colors, custom fonts and other media to make the site very visual and tied into the public brand.
Custom recognition program called Submit a Smile Tile with a recognition form, approval and notification process. Custom “wall” with tiles for recognition, highly branded email for notification and custom print for certificate style print out.
- Make intranet used as Corporate Communication vehicle more engaging and exciting for employees
- Provide employees with a fun and easy way to recognize each other for the work that they do
- This recognition feeds into a larger corporate recognition program in place
Leader in full-scale, demand-side services for utilities ranging from Demand Response, Advanced Metering Infrastructure, and Smart Grid to Load Research, Measurement & Verification and Energy Efficiency.
Utilities are experiencing a renewed interest in demand-side management. At the same time, competitive and market pressures are forcing them to seek and implement new technologies and services that will either increase profits or decrease costs. These challenges often must be met with a staff that has been severely downsized over the past several years. The client developed a powerful technology platform to facilitate an integrated program delivery. The platform supports core functional capabilities from market segmentation and customer acquisition to service delivery and rebates processing. An essential component of this platform is a Reporting Portal that supports the KPI’s, Scorecards and Analytics critical to assess the performance of these Programs.
A Reporting Portal with SharePoint as the platform for delivery of dashboards, metrics and analytics to support the client’s Energy Programs. Reports are delivered via Performance Point, SQL Server Reporting Services and Power Pivot.
- Reporting Portal delivered as one of the critical components of the overall Client Program Delivery Platform
- Client team trained and mentored on SharePoint, Performance Point, PowerPivot and SSRS for ongoing Program Sustainment
- Report Portal Platform designed for replication and reuse for multiple customers of the client