Increase Velocity

Secretary of State Application Lifecycle Management Project for SharePoint 2016

Secretary of State Application Lifecycle Management Project for SharePoint 2016

Client Profile

Innovative state government agency.

Situation

The Georgia Secretary of State agency is responsible for the administration of secure, accessible, and fair elections; registration of corporations; regulation of charities and securities; and oversight of professional license holders. The agency has implemented many e-government solutions while in office. The agency has also worked to communicate more efficiently with Georgia’s businesses, promote voter registration, cut bureaucratic red tape, reduce costs on Georgia taxpayers, and deter corporate identity theft.

Solution

ThreeWill designed, implemented, tested and documented the transition to a new SharePoint 2016 environment for over ten SharePoint-based applications.  We worked with other Microsoft partners and the agency to accomplish this project.  We were responsible for the managing the overall process and meeting the project constraints.

Business Benefits

  • Achieved goal of one synchronized and controlled Development, Testing, Staging, and Production environment for over ten SharePoint-based applications
  • Have a process for consistently updating and promoting software through these environments
  • Agency is now on the most recent version of SharePoint and can take advantage of latest features
  • The environment is more secure because they are running on the latest versions of software
  • Updated software including Nintex and Extranet Collaboration Manager
lazerspot

Intranet Portal and Forms Automation

Client Profile

Industry leader in third-party yard management services.

Situation

Company had manual, paper based, error prone safety, compliance, and financial processes that needed to be standardized and automated in order to reduce errors, increase productivity, and enable reporting to support business growth.  

Solution

Office 365 Intranet available to hundreds of sites and thousands of users across the US.  Mobile and desktop forms available to thousands of resources and centralized workflow.  Simplified form completion (mobile phone), submission and automated workflow, routing, document generation and archival improved overall efficiency, compliance, and near real-time reporting.  

Business Benefits

  • Increased data integrity
  • Simplified and standardized forms 
  • Mobile enabled forms and submission
  • Automated document generation
  • Improved long-term archival and compliance management 
  • Significantly reduced new client onboarding time
Integration with Service Cloud

Customer Support Site Integration with Service Cloud

Client Profile

Global information services company serves the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. They operate in over 150 countries and have over 19K employees.

Situation

The client’s Service Excellence organization was planning to implement the Salesforce Service Cloud solution for their customers and Service Excellence and Sales teams.  The Service Cloud solution would provide new functionality for submitting, updating and viewing Customer Cases as well as provide a new Knowledge base to support all of the client’s call centers.  As a result of this new Service Cloud implementation, the site would need to be integrated with Service Cloud to support customers creating, updating and viewing of support Cases and to allow customers to search the new Service Cloud Knowledge base.

Solution

By leveraging the client’s Enterprise Service Bus (ESB) and the Service Cloud API’s, ThreeWill was able to provide employees and customers with access to Service Cloud Cases ands Knowledgebase via the Support Site.  This included supporting a phased rollout of Service Cloud which meant supporting different back-end service applications for Cases and Knowledgbase for each call center.

Business Benefits

The client now has a fully implemented and integrated Service Excellence platform, Salesforce Service Cloud integrated with the client’s Support Site, for their customers and employees.  This enabled the client to move to a cloud-based solution for their Service Excellence team, yet preserving the UX for the customer who accesses Cases and Knowledgebase information via the Support Portal.

Danny RyanIncrease Velocity