Employee Engagement

Cox Automotive

Cox Automotive Drives Innovation with New Office 365 Digital Workplace

Client Profile

Cox Automotive Inc. makes buying, selling, owning and using cars easier for everyone. With their technology, market intelligence, and products and services, Cox Automotive simplifies the trusted exchange and mobility of vehicles and maximizes value for dealers, manufacturers and car shoppers.  To learn more about Cox Automotive, visit www.coxautoinc.com.

Situation

Cox Automotive needed a plan for an Intranet transformation as part of overall Digital Workplace initiative, including migration of existing content coming from an existing social intranet platform to Office 365.  The drivers for the project were decreasing costs, increasing innovation, improving the user experience and enabling mobile access to content.

Solution

ThreeWill and Cox Automotive worked together as part of a Migration Workshop/POC and a Digital Workplace Workshop.

Business Benefits

  • Clarity on Pilot/Production migration needs, including a finalized content migration strategy (content mapping/prioritization and requirements for site rationalization)
  • Completion of a Digital Workplace design that allowed for a vision of what will be the future Intranet implementation and the user experience for migrated sites
  • Understanding of gaps between out of the box SharePoint Online / Office 365 capabilities and key business usage scenarios
  • Identified key enabling technologies and technologies that are either out-of-scope or candidates for a roadmap
lazerspot

Intranet Portal and Forms Automation

Client Profile

Industry leader in third-party yard management services.

Situation

Company had manual, paper based, error prone safety, compliance, and financial processes that needed to be standardized and automated in order to reduce errors, increase productivity, and enable reporting to support business growth.  

Solution

Office 365 Intranet available to hundreds of sites and thousands of users across the US.  Mobile and desktop forms available to thousands of resources and centralized workflow.  Simplified form completion (mobile phone), submission and automated workflow, routing, document generation and archival improved overall efficiency, compliance, and near real-time reporting.  

Business Benefits

  • Increased data integrity
  • Simplified and standardized forms 
  • Mobile enabled forms and submission
  • Automated document generation
  • Improved long-term archival and compliance management 
  • Significantly reduced new client onboarding time
Management Portal

Property Investment Management Portal

Client Profile

Commodities investment management organization managing properties across the United States.  Key corporate differentiator is a tight focus on reducing inefficiencies in management of all aspects of the property lifecycle.

Situation

The primary driver for maximizing investor returns depended upon efficient management of large numbers of documents for each property and the related complex set of stakeholders and business processes.  

Documents were being stored in multiple I/T infrastructure silos with no consistent formats or versioning controls and no efficient search and retrieval mechanism.  This situation impacted both consistency of operational business processes and the ability to execute strategic initiatives.

Solution

A multi-phase 3 year program to migrate all document management functions and related business processes to Office 365 and a SharePoint Online Content Management Portal with the following key features:

  • Simple unified hierarchy for managing multiple Portfolios containing multiple Properties.
  • Consistent metadata tagging and document upload user experience that provides support for both user-specified tag values as well as auto-populated values.
  • Provisioning engine for quickly creating portfolio and property sites with a consistent structure, navigation and metadata experience.
  • Custom Search Center with ability to refine documents based on customer-centric corporate taxonomy.

Business Benefits

  • Documents are secured, stored and accessed via a single consistent user experience.
  • Users have a secure on-line document access mechanism wherever they have an internet connection.
  • Automatic metadata reduces friction for document contributors while providing valuable metadata for sorting, filtering, and searching.
  • Users can leverage an intuitive navigation function using familiar core corporate terminology to quickly locate documents.

Danny RyanEmployee Engagement