Global Telecom services and equipment provider to millions of consumers, businesses and other service providers in dozens of countries.
Entertainment Group responsible for managing a holistic customer communications strategy to ensure consistency, relevance, improvement of customer experience, and alignment with corporate strategic goals.
A SharePoint 2010 application was being successfully used to manage all post-sale customer communication requests. The corporate I/T team made a decision to require that all SharePoint 2010 sites/applications be migrated to a new on-premise SharePoint 2013 server farm and to eliminate SharePoint sandboxed applications.
SharePoint 2013 application that retains the same user experience, business logic and workflows but includes a modern UI and leverages new SharePoint 2013 out-of-the-box functionality, e.g., user access request process.
New application significantly outperforms the SharePoint 2010 application without requiring any retraining of users. Smaller server side application footprint with key functions now performed with client-side code. New provisioning model was implemented that more efficiently supports potential future changes in the application. Benefits achieved with zero impact to existing user experience, including content migration of existing records from the SharePoint 2010 application instance.