ThreeWill Net Promoter Score (NPS)

2019 NPS


2018 NPS


2017 NPS


Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm’s customer relationships. An NPS can be as low as −100 (every respondent is a “detractor”) or as high as +100 (every respondent is a “promoter”). NPS scores vary across different industries, but a positive NPS (i.e., one that is higher than zero) is generally deemed good, an NPS of +50 is generally deemed excellent, and anything over +70 is exceptional.

Learn more about how we implemented the Net Promoter Score at ThreeWill on our podcast.

Our NPS is based on our Customer Satisfaction Survey. If you are a customer of ThreeWill, we encourage you to take the survey and will make a donation of $25 to charity: water ( in your name for your time spent on completing the survey.

Comments from the Survey

(Most of the comments below are from answering the question – What is the primary reason for the score that you gave us?)

  • Good listeners and exceptional developers. They took our ideas and, with several recommendations, made it much better than we could have imagined.
  • Communication was fantastic, skill-sets experienced.
  • Well scoped and competently delivered.
  • Consistent professionalism, and successful projects, every time.
  • The team assembled were very knowledgable in many Microsoft technologies. This skill provided valuable during our engagement, as the requirements and deployment environments were expanding.
  • ThreeWill was incredible to work with – great partners.
  • We worked with a ThreeWill team on a Jive migration and they did an amazing job bobbing and weaving, and creative problem solving, to keep the project on track and hold the project together. Their strategic and technical expertise really showed throughout the project, and were a pleasure to work with.
  • Very professional, responsive, knowledgeable – hope to use them again in the future.
  • One of the better vendors that I’ve worked with.
  • They are the role model for performing & delivering.
  • Quality of project delivery and your project approach.
  • Pete and Will were very detailed throughout the entire project and very patient with us as we learned what SharePoint can do and how to use it. They reacted quickly to ad hoc requests and would make sure that we understood the effects of any changes that were requested.
  • You make my job soooo much easier and teach me along the way. Working with ThreeWill is like getting working products and furthering my career in the process. You guys rock! It’s hard to think of anything to change. I can’t really. Thank you for being you!
  • Your team is accommodating, hard-working, and understanding experts. You know what you are talking about and exceeded expectation.
  • The primary reason is that I am confident in ThreeWill’s ability to help me succeed. More than just successfully delivering on a project but ensuring that the design and implementation are the correct cultural fit. Other reasons: listening, assessing, recommending, listening, considering, adapting, implementing, and sustaining.
  • The team listened to our needs, was professional, and worked through the scope to deliver a quality product. When a few challenges arose with requested scope, ThreeWill did a nice job to provide options to give us the outcome we were looking for while staying in budget.
  • Very responsive and knowledgeable. Great team to work with…
  • Good planning, skill, communication, and responsiveness.
  • You are experts in your field and we are always very responsive.
  • Very friendly, professional and helpful.
  • ThreeWill has always provided great service and gone above and beyond in every project.
  • The team is fully vested in their client’s success! They collaborate and ensure awareness and full disclosure to ensure support and readiness as committed!
  • Excellent skills and communication.
  • Always come through with dependable solutions in a timely manner.
  • My interaction with ThreeWill has been from the vantage point of a peer not a customer.
  • Our company has worked with ThreeWill on a handful of projects. They have always done a great job. They execute on time, are professional, and friendly.
  • I gave a 10 because I would highly recommend Three will to a friend due to the A1 service we have received from you guys!
  • When we are working with you guys it does not feel as if we are working with a vendor, more like a team that is willing to help accomplish our goals the best way possible.
  • Anthony Heffner and Tim Coalson are truly just that awesome at what they do!
  • Extremely knowledgeable and organized. Driven to be successful.
  • Best service.
  • I enjoyed working with you all. The consultation you all provided was helpful for doing our migrations.
  • Best team to work with.
  • ALWAYS very responsive, professional and extremely pleasant to deal with. Special recognition to Caroline Sosebee, who is always great,
  • Great developers, very responsive and easy to work with. They care about the quality of the product.
  • Exceptional customer focus; very high-quality product.
  • The results were impressive.
  • The team is responsive. Not a lot of overhead getting in the way of getting the work done without sacrificing quality.
  • Great communication and teamwork. Project management approach keeps us all in moving forward together.
Danny RyanThreeWill Net Promoter Score (NPS)