Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm’s customer relationships. An NPS can be as low as −100 (every respondent is a “detractor”) or as high as +100 (every respondent is a “promoter”). NPS scores vary across different industries, but a positive NPS (i.e., one that is higher than zero) is generally deemed good, an NPS of +50 is generally deemed excellent, and anything over +70 is exceptional.
Learn more about how we implemented the Net Promoter Score at ThreeWill on our podcast.
Our NPS is based on our Customer Satisfaction Survey. If you are a customer of ThreeWill, we encourage you to take the survey and will make a donation of $25 to charity: water (https://charitywater.org) in your name for your time spent on completing the survey.