Principal Scrum Master

Scrum Master with over 5 years of proven Scrum project experience in leading the delivery of custom software based solutions to Enterprise customers using the Agile Scrum Methodology. This Scrum Master is responsible for a) setting best practices for Scrum within ThreeWill, b) providing Agile thought leadership for our clients, c) leading 1-3 client engagements, and d) generating new business and expanding  existing business with ThreeWill clients.

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Essential Duties and Responsibilities

Duties and Responsibilities include the following (other duties may be assigned):

Project Practices

  • Facilitates Scrum projects as a servant-leader to help teams effectively leverage Scrum on ThreeWill projects (e.g. leads through influencing vs. command and control)
  • Creates and facilitates Sprint plans and revises as appropriate to meet changing needs and requirements in a collaborative way
  • Identifies resources needed and coordinates with Delivery leadership to ensure an effective team is in place
  • Manages day-to-day operational aspects of a project and scope along with finding opportunities for improvements in implementing Scrum on client projects
  • Reviews key deliverables prepared by the team before passing to the client
  • Minimizes our exposure and risk on the project through timely and effective communication of project risks
  • Ensures project documents are complete, current, and stored appropriately
  • Tracks and reports project accomplishments, plans, and budget (team hours and expenses) on a weekly basis
  • Manages project budget to best accomplish the scope and timeline of their team’s projects
  • Leverages Scrum Sprint Burndown to make the team aware of their progress against Sprint commitments and Product Release Burndown to make the client aware of team progress against project commitments (using story points)

Client Interactions

  • Responsible for healthy day-to-day interaction between the client and the team
  • Ensures the team is properly setting and managing client expectations
  • Communicates effectively with clients to identify needs and evaluate alternative business solutions
  • Continually seeks opportunities to increase customer satisfaction and develop rapport with client personnel that foster long term client relationships
  • Builds a knowledge base of each client’s business, organization, and objectives

Understands applies and supports the proper use of Scrum

  • Ensures that teams are practicing the core principles of Scrum
  • Protects the teams from impediments (internal and external to the project)
  • Suggests and implements improvements to practices that allow teams to better leverage Scrum to more effectively deliver Client projects
  • Collaborates with client and team to plan release and product/project roadmaps
  • Responsible for ensuring that the project team captures the knowledge of the engagement (Lessons Learned) for future use on ThreeWill projects to increase the quality and value of future engagements

Agile Practice Leadership

  • Educates customers on the value of leveraging Scrum and what their role is in the processes that ensure a successful project in business development opportunities or through Agile Coaching services provided in client engagements
  • Agile Coach that mentors other associates to ensure adoption of proven ThreeWill Scrum practices
  • Involvement in creating content that shares Agile Thought Leadership through articles, blogs, podcasts, webinars, and other forms of written and verbal content
  • Runs retrospectives on ThreeWill’s use of Scrum to ensure continuous improvement of ThreeWill’s Scrum patterns and practices
  • Participates in local and national (where applicable) events to share ThreeWill’s use of Agile to create client success
  • Identifies opportunities to better leverage or improve the Tools utilized by ThreeWill to manage Agile Scrum projects

Business Development

  • Identifies business development and “add-on” sales opportunities as they relate to assigned projects
  • Identifies and develops opportunities to sell Agile Coaching Services to customers either implementing Agile Scrum for the first time or for customers looking to further mature their Agile Scrum practices
  • Supports proposal efforts including completing project scoping and Level of Effort (LOE) assessments
  • Effectively conveys our message in both written and verbal business development discussions
  • Assisting and making recommendations for client account planning with the following:
    • Preparing and delivering presentations, proposals, and project approaches
    • Estimation and product backlog for work orders

Other Responsibilities include:

  • Assists in recruitment, which includes drawing upon relationships and experience to recommend qualified candidates, interviewing candidates, and preparing hiring recommendations
  • Represents ThreeWill values to other associates and clients (see ThreeWill Values)
  • Sponsors others, which includes mentoring and supporting others through performance evaluations, professional development plans, and other ways to grow individuals at ThreeWill
  • Shares knowledge with others (e.g. updates to ThreeWill knowledge repositories, internal/external presentations, and postings to public blogs)
  • Ability to write Scrum Practice articles that are published on ThreeWill sites and/or for technical publications
  • Maintains awareness of new and emerging technologies and the potential application on client engagements
  • When requested, assist with the follow-up and collection of late invoice payments

Technology Skills/Knowledge

Primary Skills:

  • Good to excellent understanding of Microsoft Technologies, in particular, SharePoint, Microsoft 365, Azure, and Office Technologies
  • Excellent written, verbal, critical thinking, and analytical skills
  • Solid command of Microsoft SharePoint, Azure, and Microsoft Office software packages, including Word, Excel, and PowerPoint

Other Non-Technical and Beneficial Skills/ Certifications:

  • Microsoft Certifications – MCPD, MCP, MCDBA, MCSD, MCSE, MCAD, MOS
  • Project Management Certifications – PMP, CAPM. PMI-ACP
  • Agile Scrum Certifications – CSM, CSPO, CSP, CSC, CST
  • Experience implementing custom solutions to Enterprise customers
  • Ability to work independently with clients, proactive, self-starter, and self-managed
  • Excellent people skills and a strong work ethic
  • A flexible approach that enables individual to work effectively in a dynamic, evolving work environment
  • Solicitation and elicitation of client needs and requirements
  • Selling, persuasion, and negotiation
  • Commitment and passion for Customer Service and Success
  • Project Management and Software Development Methodologies, especially Agile SCRUM
  • Industry experience in Professional Services, Healthcare, Financial Services, and Telecommunications is beneficial

Education and/or Experience

Bachelor’s degree in Computer Science, Engineering, Business, or equivalent and five to ten years of relevant project experience is required. Alternatively, an equivalent combination of education and experience is required.

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