Scrum Master

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The core focus of ThreeWill is to “help employees thrive using Microsoft technologies.” In particular, our 10-year target is to help 1MM employees thrive by improving their digital collaboration, communication, and automation in the Microsoft Cloud.

As we carry out this vision, we highly depend on a healthy company culture that is based on the shared core values of Better Together, Extreme Ownership, Choose Growth, and Humble Confidence. These values are the basis of our actions, and they serve as the guiding principles for decision-making at ThreeWill.

Professional Summary

Scrum Master with over 3 years of proven Scrum project experience in leading the delivery of custom software-based solutions to Enterprise customers using the Agile Scrum Methodology. This Scrum Master is responsible for leading 1-3 client engagements, along with assisting in the expansion of existing business with ThreeWill clients.

Essential Duties and Responsibilities

Duties and Responsibilities include the following (other duties may be assigned):

Project Practices

  • Facilitates Scrum projects as a servant-leader to help teams effectively leverage Scrum on ThreeWill projects (e.g. leads through influencing vs. command and control)
  • Creates and facilitates Sprint plans and revises as appropriate to meet changing needs and requirements in a collaborative way
  • Identifies resources needed and coordinates with Delivery leadership to ensure an effective team is in place
  • Manages day-to-day operational aspects of a project and scope along with finding opportunities for improvements in implementing Scrum on client projects
  • Reviews key deliverables prepared by the team before passing to the client
  • Effectively applies Scrum methodology as a servant-leader and facilitator of the Scrum process
  • Minimizes our exposure and risk on the project through timely and effective communication of project risks
  • Ensures project documents are complete, current, and stored appropriately
  • Tracks and reports project accomplishments, plans, and budget (team hours and expenses) on a weekly basis
  • Manages project budget to best accomplish the scope and timeline of their team’s projects
  • Leverages Scrum Sprint Burndown to make the team aware of their progress against Sprint commitments and Product Release Burndown to make the client aware of team progress against project commitments (using story points)

Client Interactions

  • Responsible for healthy day-to-day interaction between the client and the team
  • Ensures the team is properly setting and managing client expectations
  • Develops lasting relationships with client personnel that foster client ties
  • Communicates effectively with clients to identify needs and evaluate alternative business solutions
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Builds a knowledge base of each client’s business, organization, and objectives

Scrum Knowledge

  • Ensures that teams are practicing the core principals of Scrum
  • Mentors other associates to ensure adoption of Scrum practices that ThreeWill teams have leveraged as proven project practices
  • Protects the team from impediments (internal and external to the project)
  • Educates customers on the value of leveraging Scrum and what their role is in the processes that ensure a successful project
  • Suggests and implements improvements to practices that allow Scrum to more effectively deliver Client projects
  • Collaborates with client and team to plan release and product/project roadmaps
  • Responsible for ensuring that the project team captures the knowledge of the engagement (Lessons Learned) for future use on ThreeWill projects to increase the quality and value of future engagements

Business Development

  • Identifies business development and “add-on” sales opportunities as they relate to a specific project
  • Supports proposal efforts including completing project scoping and Level of Effort (LOE) assessments
  • Effectively conveys our message in both written and verbal business development discussions
  • Assisting and making recommendations for client account planning with the following:
    • Preparing and delivering presentations, proposals, and project approaches
    • Estimation and product backlog for work orders

Other Responsibilities include:

  • Assists in recruitment, which includes drawing upon relationships and experience to recommend qualified candidates, interviewing candidates, and preparing hiring recommendations
  • Represents ThreeWill values to other associates and clients (see for ThreeWill values)
  • Sponsors others, which includes mentoring and supporting others through performance evaluations, professional development plans, and other ways to grow individuals at ThreeWill
  • Shares knowledge with others (e.g. updates to ThreeWill knowledge repositories, internal/external presentations, and postings to public blogs)
  • Ability to write Scrum Practice articles that are published on ThreeWill sites and/or for technical publications
  • Maintains awareness of new and emerging technologies and the potential application on client engagements

Technology Skills/Knowledge

Primary Skills:

  • Good to excellent understanding of Microsoft Technologies, in particular, SharePoint, Azure, and Office Technologies
  • Excellent written, verbal, critical thinking and analytical skills
  • Solid command of Microsoft SharePoint, Azure, and Microsoft Office software packages, including Word, Excel, and PowerPoint
  • Experience in custom software development

Other Non-Technical and Beneficial Skills/ Certifications:

  • Microsoft Certifications – MCPD, MCP, MCDBA, MCSD, MCSE, MCAD, MOS
  • Project Management Certifications – PMP, CAPM. PMI-ACP
  • Agile Scrum Certifications – CSM
  • Experience implementing custom solutions to Enterprise customers
  • Ability to work independently with clients, proactive, self-starter, and self-managed
  • Excellent people skills and a strong work ethic
  • A flexible approach that enables individuals to work effectively in a dynamic, evolving work environment
  • Solicitation and elicitation of client needs and requirements
  • Selling, persuasion, and negotiation
  • Commitment and passion for Customer Service and Success
  • Project Management and Software Development Methodologies, especially Agile SCRUM
  • Industry experience in Professional Services, Healthcare, Financial Services, and Telecommunications is beneficial

Supervisory Responsibilities

This job has no immediate personnel supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

Bachelor’s degree in Computer Science, Engineering, Business, or equivalent and five to ten years of relevant project experience is required. Alternatively, an equivalent combination of education and experience is required.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 30 pounds maximum, at times.
  • Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.
  • Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
  • Position may require some travel, up to 20%, including overnight stays and quarterly in-person team events.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

At-Will Employment: Employment at ThreeWill is and shall continue to be at-will, as defined under applicable law. Employment with ThreeWill may be terminated by either party at any time for any or no reason.