Maintaining Continuity During a Tenant Consolidation

Find this Podcast “Maintaining Continuity During a Tenant Consolidation ” on the ThreeWill Soundcloud, Stitcher, and iTunes.

In this Podcast, Maintaining Continuity During a Tenant Consolidation, we discuss…


2:01Tenant Consolidation Continuity Overview
3:40Preservation of Brand
4:23Email Domain

Other podcasts in this series: 
Microsoft 365 Tenant Consolidation
Change Management in a Microsoft 365 Tenant Consolidation

Danny Ryan: Hello, this is Danny Ryan. I am here with Tommy Ryan. How are you doing, Tommy? 


Tommy Ryan: I’m doing well. Doing very well. 


Danny Ryan: Excellent. So, what’s the latest crop? 


Tommy Ryan: Latest crop, this morning we picked some shishito peppers. They’re very nice if you char them on a pan and put a little lemon juice and salt. 


Danny Ryan: Very nice. 


Tommy Ryan: It’s divine. 


Danny Ryan: It’s divine. Sounds like you’ve already done this, huh? 


Tommy Ryan: Yeah. 


Danny Ryan: Excellent. 


Tommy Ryan: Had them last night, brought some in to work. Also we got a place, a house of hope that gives out canned goods and I’ve expanded their selection with some fresh vegetables. So we brought those over this morning too. 


Danny Ryan: Awesome. Today I wanted to talk with you a quick subject today or maybe just a short one, if that’s okay. We’re following up on our Microsoft 365 tenant consolidation series that we’re doing. Today we wanted to talk with you about maintaining continuity when you’re doing an Microsoft 365 tenant consolidation. Give me a little background for this subject and sort of why do people care about this? What’s important about this? 


Tommy Ryan: Well in tenant consolidations or migrations, people are not looking to have their work interrupted. A migration, in most cases, and tenant consolidations, is you’re getting the same features, just locating that information in a different location. But practically, it’s the same capabilities, same services just coming from a different location. So for an end user, there is no value and things changing. They just want to continue to operate as they are today. 


 And a lot of what you’re looking at from a process standpoint and a planning standpoint and communication standpoint is what can we do to make it where the user doesn’t even know they’ve been migrated? That’s your ultimate goal. But there’s things that get in the way of that goal that you have to make decisions on. How do we handle that? What’s the the right path to take to minimize that interruption? 


Danny Ryan: Got you. It sounds like from the prep for this, it was sounding like you were talking, there’s some decisions that are made sometimes for technical reasons, sometimes for organizational and branding and sort of what they identify when you’ve got these companies merging together. Are you maintaining a brand? But there’s some decisions that need to be made as part of this process as well. 


Tommy Ryan: Yeah. And that is a very key decision to make is if you’ve got multiple companies coming together and there’s very distinct brands associated with those companies, maybe they have an overall purpose in industry that they’re trying to excel in. But they’re still keeping to the public, “This is the brand.” There’s decisions that are made that, “We’re going to keep that brand. Even though we want to as separate organizations come together as one company that we can achieve more because we’re collaborating together in the same environment.” 


 There’s still that preservation of brand has value and that brand and your email domain has that value. It’s what you identify with and carries a certain amount of credibility in conversations. We see in situations where that brand needs to be preserved and really almost at all costs that that should not be interrupted. 


 There shouldn’t be another say temporary email domain with, for example, ThreeWill. You could have an email address that’s ThreeWill on as a temporary address as you’re working with the identity that’s associated with that, or really the domain that’s associated with it. In Microsoft 365, the email domain can only be tied to one tenant. So depending on where this user is, are they in the new tenant, or the existing tenant? And the other users might be on that tenant or in the new tenant. You could only have that email domain in one place. 


 So you really have to have, if you want to preserve that brand identity, you have to do a full cut-over and you have to find strategies to make that feasible with the pipeline of data that has to be moved and the coordination involved of how you move over that identity and also move over the email domain. 


Danny Ryan: Now I’m sure for smaller companies doing something like this in a weekend is okay, but we don’t do anything small round here. We usually deal with tens of thousands of end users and larger types of tenants. I guess part of this is, yeah, ideally it’s all happening at once, but is this like other migrations where you’d phase it out where some people move at this time and then people phase- 


Tommy Ryan: You’re biggest challenge is this email domain can only be tied to one tenant. So if you are doing it in batches, then you’ve got this situation of if you’re over here, you don’t have your email domain over here. So there’s ways of doing things like email forwarding. There’s ways of doing like Delta migration. So you can bring over the bulk of the information and bring the rest. There’s techniques that bring you to double hops where you go to a hybrid environment and attach that domain to the on prem environment so you can reattach it quickly to the new tenant and have that email domain in place. So there’s some techniques there, but you have to decide what’s important. Am I keeping this email domain? And if so, how do I decide what’s feasible to make that migration work without interrupting their day to day work? 


 Because email is so critical to people. You can’t just say, “All right, if you don’t mind, for about two weeks here, could you not go on the email?” That will begin revolts within your organization. That’s something that we really thoughtfully go through and make sure we’re making the right decision. There are organizations that this tenant consolidation is part in overall, we are one company. And we are one company and we’re going to be identified by one company where you see large companies coming together and they come up with, many times, a brand new name. 


 Now let’s say these two companies come in to this new company and they’ve got a new domain. So you’ve got some ability to cut people over in batches because when you cut them over you, have that new email domain sitting in the destination. And then the source, you have that old email domain. So you do have the ability to batch these people over and coordinate it that way. 


 So there’s some more flexibility when you make that decision that we’re going to go over into a new domain. But that comes with a new brand awareness. That comes with a coordination of, “Okay, now that people are trying to reach me, they need to reach me at this new email.” Then there’s things like email forwarding again to bridge some of the gaps to allow people to make that transition. 


Danny Ryan: Awesome. So this is a really important subject obviously because just the keeping these systems in place while you’re leaving over..


Tommy Ryan: It’s a simple requirement, but it takes a lot of discussion to come up with the right architecture to make it happen. 


Danny Ryan: So if you’re looking to do something similar to this and want to continue on with this conversation, we’d love to hear from me. Come to ThreeWill.Company, go through the contact desk page. And love to find out more about your specific Microsoft 365 tenant consolidation. Appreciate you continuing to do this series with me, Tommy. 


Tommy Ryan: Sure thing. 


Danny Ryan: As we’ve mentioned before, I think it’s the evolution of things that we’ve been doing for customers with platform migrations. I think this consolidation, there’s so many things that we’ve picked up process wise and technology wise, that it’s exciting to see us focus in on this and helping customers, specifically customers who are trying to merge together or do these types of onetime consolidations where we are able to help them out with that. So great to see. Thank you for doing this, Tom. 


Tommy Ryan: You’re welcome. 


Danny Ryan: Awesome. Thank you everybody for listening and have a wonderful day. 


Danny RyanMaintaining Continuity During a Tenant Consolidation

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