Minimal Frustrations and Happier Customers
Many current call center systems leverage old, legacy technology that is often inflexible, inefficient, and does not enable improved agent performance. ThreeWill works with you to modernize your KM solution to improve customer satisfaction, employee satisfaction, and overall KPIs.
In today’s global marketplace, improving your customer’s experience is critical for staying ahead of the competition. A knowledge base tool fosters a knowledge-sharing environment within your organization to deliver consistent service across all channels. Call center KM centralizes data in one place, which eliminates stale and irrelevant information. When agents have the right knowledge at the right time and place, they can quickly answer questions and resolve issues.
ThreeWill will guide your organization through all stages of your knowledge management journey for employees and customers:
- Discovery and design Workshop
- Prototyping with knowledge engineers and call center agents
- KM planning and roadmap
- KM implementation and integration
- Driving value realization with Adoption and Change Management strategies
- Measuring value through change management metrics
“We worked with ThreeWill on a Jive - Microsoft 365 migration for a multinational client. The migration involved multiple territories and languages and considerable complexity. ThreeWill demonstrated exceptional rigour in their process, whilst using agile to respond to constant challenges that emerged at various points during the evolution of the project. Their clear communication to the client about their process, progress, and options meant that there was always alignment between them and the client and no surprises. Where they were asked to come up with options for meeting particular challenges, they had a transparent and consistent methodology which meant the client could make informed decisions. The technology solution itself resulted in an exceptionally high quality outcome, delivered on time and to budget.”
Alan RichardsonPartner at Oxzeon
“I am confident in ThreeWill's ability to help me succeed. More than just successfully delivering on a project but ensuring that the design and implementation are the correct cultural fit. Other reasons: listening, assessing, recommending, listening, considering, adapting, implementing, and sustaining,”
Christopher ElwellDirector, Financial Services and Insurance Industry
“ThreeWill helped us extend Trove to meet our customer's needs. They helped us avoid costs for an existing subscription by connecting up Salesforce with SharePoint. Working with Eric was great - I appreciated the status updates and the burndown chart for understanding our budget. I also enjoyed the weekly meetings to update me on the status of the project. I was able to save tens of thousands of dollars a year because of this project.”
Ellen HuntIT Business Partner, Retail and Consumer Goods Industry
“ThreeWill helped us migrate from Jive to SharePoint. We were impressed with the methodology followed in the project. Standups and weekly reports were great communication. It was a particularly well-managed project - we had a highly committed team that met tight deadlines to make a year-end deadline. The project was under budget, and we were able to avoid an annual renewal fee that easily justified the project.”
Dave JamesVP of Technology, Media and Entertainment Industry
Want to know more?
A knowledge management system benefits customers, employees, and business leaders. ThreeWill guides you through every step of your knowledge management journey.