Solution Sustainment

managed services

ThreeWill Solution Sustainment (some might call Managed Services) is a unique flexible offering for support, maintenance and enhancements. This offering provides an affordable way to retain expertise for ongoing line of business SharePoint and Office 365 Solutions.

Benefits

Plenty of Flexibility

Don’t think of this as just support (although we can do that) – you can use the time for training, building new apps, going after mini-projects and prototypes.

Innovative

You’ll be working with the leading SharePoint Partner in the SouthEast. We’ll make sure that your apps not only get the care and feeding they deserve, but we’ll also help encourage innovation by sharing the latest trends in SharePoint.

Reduce Risk

Think of this as your SharePoint Insurance Policy. This sustained multi-year engagement serves as an extension to your Governance, Risk and Compliance plans within your company.

Predictable Costs

Reduce heartburn and make your CFO happy with a subscription billing model. Also, we’re talking OpEx, Not CapEx. You can have a more predictable budget and plan more appropriately for the upcoming year.

Three Plans Available

 

Request Silver Pricing

 

Request Gold Pricing

 

Request Platinum Pricing

 SILVER PLAN GOLD PLANPLATINUM PLAN
Support TicketsNoYesYes
ManagementRequests fielded by Delivery ManagerDedicated Solution Sustainment LeadDedicated Solution Sustainment Lead
Task ApprovalAll requests are estimated and require approvalTickets that are estimated greater than 4 hours need approvalTickets that are estimated greater than 4 hours need approval
Resource AssignmentsDependent on resource availabilityTop Priority

(use of Sustainment Engineering Pool)

Top Priority

(use of Sustainment Engineering Pool)

Rate DiscountsStandard Blended RateDiscount off Standard Blended RatePremium Discount off Standard Blended Rate
Contract StructureTime and Materials with no predetermined hoursMonthly BlocksAnnual Block
OverageNot Applicable (Note that cumulative hours are not managed, but reported on Monthly; in some cases, clients will have an overall cap)Charged with next month’s block until use of all contracted hours are used; after contracted hours are used, there needs to be a Change OrderChange Order when hours run out

 

PaymentPay As You Consume – Invoice after work performed (as frequent as every two weeks)Monthly Installments – Invoice Monthly at the start of each month (splitting annual commitment into 12 equal installment payments)Annual Installments – Invoice at beginning of contract
Carry OverNot ApplicableLeft over hours can be carried over for up to 3 months.  The carry over is based on length of contract.

CONTRACT LENGTHROLLOVER
1 year or greater3 months
6 months to 1 year2 months
Less than 6 months1 month
Left over hours can be carried over for up to 3 months.  The carry over  is based on length of contract.

CONTRACT LENGTHROLLOVER
1 year or greater3 months
6 months to 1 year2 months
Less than 6 months1 month

  • We are ranked in the top 5% of Microsoft partners based on four independent surveys.
  • We have built over ten connectors for SharePoint for over twelve software firms including Atlassian, Jive, and Salesforce.
  • We are a Microsoft Partner with Gold Application Development and Gold Collaboration & Content competencies.
  • We are a Salesforce Product Development Partner.
  • Established in 2001, we are based out of Alpharetta, Georgia (the Technology City of the South).
  • All our consultants are Microsoft certified (many at the highest level), and each has an average of over ten years of Microsoft development and/or product development experience.
  • We have been a part of one of the largest enterprise implementations of SharePoint (over 250K users).
  • We have published books, articles, and have produced materials for Microsoft on technologies such as SharePoint, ASP.NET, C#, Office Development, and InfoPath.
  • Our focus is not just technology, but also project management and effective and agile processes that ensure predictable results.

Partnerships are central to ThreeWill’s success. We have been a Microsoft Gold Partner for over ten years. We currently hold the Gold Application Development and Gold Collaboration & Content competency. We are ranked in the top 5% of Microsoft partners based on four independent surveys. We are also a Salesforce Product Development – more recently focusing on Cloud Apps that integrate with Salesforce and Office 365. We are a Metalogix partner to help our customers migrate to and manage Office 365. Finally, we are a Nintex partner for customers looking for better workflow options in Office 365.

Our promise to our business sponsors:

1. Control – We provide the structure for our clients to control priority of features and budget throughout the lifetime of the project.

2. Choice – Because we deliver working software every two weeks, we earn our client’s business every two weeks.

3. Commitment – We take on your challenges like they are our own; you will not find another business partner more committed to your success.

Danny RyanSolution Sustainment