There’s a people source of project failure.
Enterprise-level project ROI depends heavily on user adoption. New technologies and processes can improve organizational performance and efficiency… but only if people use them.
Adoption and change management (ACM) can be the difference between success and failure for new technologies and organizational initiatives. ThreeWill’s ACM services can dramatically improve the effectiveness of user adoption, resulting in reduced risk, accelerated ROI payback periods, and a strong basis for ongoing ROI.
We’ll guide you through the technical and people aspects of successful technology implementations.
The Journey to Change
- Goal setting
- Planning workshops
- Awareness, communications, and training planning
- Resistance management
- ACM asset development and delivery
- Execution guidance
- Measurement enablement
- ACM validation
- Project close-out
- Ongoing support
ThreeWill blends the best aspects of multiple ACM frameworks to develop a solution that is tailored to your unique needs.
- Set goals and objectives
- Build strong leaders
- Develop willing and prepared users
- Increase user adoption
- Manage resistance
- Encourage ongoing engagement
- Promote technology benefits
- Accelerate ROI payback
- Improve user experience
- Avoid project failure
- Drive operational efficiency
- Meet and exceed objectives
The “people” side of change is more important than ever.
Adoption and change management identifies the “What’s in it for me?” of change initiatives.
When implementing new technologies, most projects stall at the adoption and proficiency stages.
By focusing on user satisfaction, an ACM program helps organizations inspire users to use the solution on a regular basis and make their jobs easier.
There is a high correlation between an effective adoption and change management program and project success.
Adoption and change management keeps the employee experience front and center. Industry studies have consistently shown that ACM programs result in a 6x improvement in chances for project success.
- Sustain long-term user adoption
- Increase your technology initiative ROI
- Analyze performance and maximize results