Healthcare and Life Sciences

  • “ThreeWill is my preferred SharePoint partner. In partnering with ThreeWill, I have found that they always put customer satisfaction first while providing creative and imaginative ways to solve our business needs. I think the best compliment you can give a development partner is in referring them to other colleagues. I have done this multiple times.”

    Tim Aligheri, CTO – Jackson Healthcare http://www.jacksonhealthcare.com

Top 3 Healthcare and Life Sciences Success Stories

thermo fisher

Thermo Fisher Jive to Microsoft Migration

Client Profile

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $18 billion and approximately 55,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support

Situation

Due to acquisitions, Thermo Fisher decided to standardize on the Microsoft Collaboration stack as their internal collaboration platform. There was key content in Jive that needed to be maintained going forward on Office 365/SharePoint on-prem.

Solution

ThreeWill leveraged it’s Jive to Microsoft Migration Utilities and Agile Migration process to migrate critical Jive content to Office 365/SharePoint on-prem before the expiration of the Jive licenses.

Business Benefits

Thermo Fisher was able to save the annual cost of the Jive license fee and was able to move to a new, consolidated collaboration platform.  All critical content from the Jive platform was preserved and is now available for continued collaboration.  There was no downtime for users of the site during the migration.

site re-branding

Customer Support Site Re-Branding

Client Profile

Global information services company serves the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. They operate in over 150 countries and have over 19K employees.

Situation

The client’s support site had evolved over the years through multiple acquisitions and integration with multiple back-end operational and accounting systems.  The UX of the Support Site had not been updated to current Web UX Best Practices and had also become confusing to customers due to multiple logins and functionality that was visible to all customers, but only applicable to certain customers with certain types of customer accounts.

Solution

ThreeWill re-branded the entire Customer Support Site to reflect a more modern UX that leveraged current UX Best Practices. The Site was also moved to a single login and authentication process that preserved the identify of that customer. Duplicate functionality was simplified and presented to the customer in more understandable UX. Overall navigation and findability of content was greatly improved, and a more robust notification framework was implemented for more effective communication with customers.

Business Benefits

Improved overall effectiveness of both employees and customers using the Customer Support Site to view announcements, open and view Tickets and search the Product Knowledgebase.  The new Support Site received a “5 Star Rating” from the CPA Practice Advisor.

feature development

New Feature Development for Public Facing Website

Client Profile

Medical technology researchers developing and manufacturing swallow-able imaging capsules for endoscopy.

Situation

Healthcare solution provider focused in “Expanding the Scope of GI” needed to quickly add new features to their public facing website utilized by patients and health care professionals.

Solution

The features listed below were added to the company’s public facing website.

  • Physician Locator
  • Patient Videos (Testimonials)
  • Newsletter with management system to publish content and for consumers to subscribe and unsubscribe to the Newsletter
  • Contact Us – form that routes to proper internal contact based on product, location, etc.

Includes a custom workflow that allows Given Imaging employees to respond to an inquiry through the SharePoint workflow form as part of an overall notification process.

Business Benefits

The results was a way for patients to locate physicians who could leverage the customer’s GI products, a way to communicate patient successes using video, a consistent way internally to handle customer questions including a corresponding audit trail of the response, and a process to manage newsletter subscriptions.

Healthcare

Health care or healthcare is the diagnosis, treatment, and prevention of disease, illness, injury, and other physical and mental impairments in human beings. Health care is delivered by practitioners in allied health, dentistry, midwifery (obstetrics), medicine, nursing, optometry, pharmacy, psychology and other health professions. It refers to the work done in providing primary care, secondary care, and tertiary care, as well as in public health.

Access to health care varies across countries, groups, and individuals, largely influenced by social and economic conditions as well as the health policies in place. Countries and jurisdictions have different policies and plans in relation to the personal and population-based health care goals within their societies. Health care systems are organizations established to meet the health needs of target populations. Their exact configuration varies between national and subnational entities. In some countries and jurisdictions, health care planning is distributed among market participants, whereas in others, planning occurs more centrally among governments or other coordinating bodies. In all cases, according to the World Health Organization (WHO), a well-functioning health care system requires a robust financing mechanism; a well-trained and adequately-paid workforce; reliable information on which to base decisions and policies; and well maintained health facilities and logistics to deliver quality medicines and technologies.

Life Sciences

The life sciences comprise the fields of science that involve the scientific study of living organisms – such as microorganisms, plants, animals, and human beings – as well as related considerations like bioethics. While biology remains the centerpiece of the life sciences, technological advances in molecular biology and biotechnology have led to a burgeoning of specializations and interdisciplinary fields.

Some life sciences focus on a specific type of life. For example, zoology is the study of animals, while botany is the study of plants. Other life sciences focus on aspects common to all or many life forms, such as anatomy and genetics. Yet other fields are interested in technological advances involving living things, such as bio-engineering. Another major, though more specific, branch of life sciences involves understanding the mind – neuroscience.

The life sciences are helpful in improving the quality and standard of life. They have applications in health, agriculture, medicine, and the pharmaceutical and food science industries.

There is considerable overlap between many of the topics of study in the life sciences.

Danny RyanHealthcare and Life Sciences Solutions