“ThreeWill is my preferred SharePoint partner. In partnering with ThreeWill, I have found that they always put customer satisfaction first while providing creative and imaginative ways to solve our business needs. I think the best compliment you can give a development partner is in referring them to other colleagues. I have done this multiple times.”Tim Aligheri, CTO – Jackson Healthcare http://www.jacksonhealthcare.com
Top 3 Healthcare and Life Sciences Success Stories
Global information services company serves the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. They operate in over 150 countries and have over 19K employees.
The client’s support site had evolved over the years through multiple acquisitions and integration with multiple back-end operational and accounting systems. The UX of the Support Site had not been updated to current Web UX Best Practices and had also become confusing to customers due to multiple logins and functionality that was visible to all customers, but only applicable to certain customers with certain types of customer accounts.
ThreeWill re-branded the entire Customer Support Site to reflect a more modern UX that leveraged current UX Best Practices. The Site was also moved to a single login and authentication process that preserved the identify of that customer. Duplicate functionality was simplified and presented to the customer in more understandable UX. Overall navigation and findability of content was greatly improved, and a more robust notification framework was implemented for more effective communication with customers.
Improved overall effectiveness of both employees and customers using the Customer Support Site to view announcements, open and view Tickets and search the Product Knowledgebase. The new Support Site received a “5 Star Rating” from the CPA Practice Advisor.
Medical technology researchers developing and manufacturing swallow-able imaging capsules for endoscopy.
Healthcare solution provider focused in “Expanding the Scope of GI” needed to quickly add new features to their public facing website utilized by patients and health care professionals.
The features listed below were added to the company’s public facing website.
- Physician Locator
- Patient Videos (Testimonials)
- Newsletter with management system to publish content and for consumers to subscribe and unsubscribe to the Newsletter
- Contact Us – form that routes to proper internal contact based on product, location, etc.
Includes a custom workflow that allows Given Imaging employees to respond to an inquiry through the SharePoint workflow form as part of an overall notification process.
The results was a way for patients to locate physicians who could leverage the customer’s GI products, a way to communicate patient successes using video, a consistent way internally to handle customer questions including a corresponding audit trail of the response, and a process to manage newsletter subscriptions.
One of the largest healthcare staffing companies in the U.S., serving more than seven million patients in over 1,300 healthcare facilities. The company also provides hospitals with logistical solutions for patient throughput and systemic operational efficiency.
Healthcare staffing and services company expanding rapidly through acquisitions and needed a more effective and efficient employee on-boarding and off-boarding process.
Leverage SharePoint Workflow for automation of on-boarding, off-boarding, Active Directory integration and custom integration per operating unit.
Reduced employee on-boarding and off-boarding time from weeks to hours. Reduced time to first productive day for new employees from weeks to days.