“ThreeWill is my preferred SharePoint partner. In partnering with ThreeWill, I have found that they always put customer satisfaction first while providing creative and imaginative ways to solve our business needs. I think the best compliment you can give a development partner is in referring them to other colleagues. I have done this multiple times.”Tim Aligheri, CTO – Jackson Healthcare http://www.jacksonhealthcare.com
Top 3 Healthcare and Life Sciences Success Stories
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $18 billion and approximately 55,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support
Due to acquisitions, Thermo Fisher decided to standardize on the Microsoft Collaboration stack as their internal collaboration platform. There was key content in Jive that needed to be maintained going forward on Office 365/SharePoint on-prem.
ThreeWill leveraged it’s Jive to Microsoft Migration Utilities and Agile Migration process to migrate critical Jive content to Office 365/SharePoint on-prem before the expiration of the Jive licenses.
Thermo Fisher was able to save the annual cost of the Jive license fee and was able to move to a new, consolidated collaboration platform. All critical content from the Jive platform was preserved and is now available for continued collaboration. There was no downtime for users of the site during the migration.
Global information services company serves the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. They operate in over 150 countries and have over 19K employees.
The client’s support site had evolved over the years through multiple acquisitions and integration with multiple back-end operational and accounting systems. The UX of the Support Site had not been updated to current Web UX Best Practices and had also become confusing to customers due to multiple logins and functionality that was visible to all customers, but only applicable to certain customers with certain types of customer accounts.
ThreeWill re-branded the entire Customer Support Site to reflect a more modern UX that leveraged current UX Best Practices. The Site was also moved to a single login and authentication process that preserved the identify of that customer. Duplicate functionality was simplified and presented to the customer in more understandable UX. Overall navigation and findability of content was greatly improved, and a more robust notification framework was implemented for more effective communication with customers.
Improved overall effectiveness of both employees and customers using the Customer Support Site to view announcements, open and view Tickets and search the Product Knowledgebase. The new Support Site received a “5 Star Rating” from the CPA Practice Advisor.
Medical technology researchers developing and manufacturing swallow-able imaging capsules for endoscopy.
Healthcare solution provider focused in “Expanding the Scope of GI” needed to quickly add new features to their public facing website utilized by patients and health care professionals.
The features listed below were added to the company’s public facing website.
- Physician Locator
- Patient Videos (Testimonials)
- Newsletter with management system to publish content and for consumers to subscribe and unsubscribe to the Newsletter
- Contact Us – form that routes to proper internal contact based on product, location, etc.
Includes a custom workflow that allows Given Imaging employees to respond to an inquiry through the SharePoint workflow form as part of an overall notification process.
The results was a way for patients to locate physicians who could leverage the customer’s GI products, a way to communicate patient successes using video, a consistent way internally to handle customer questions including a corresponding audit trail of the response, and a process to manage newsletter subscriptions.