Increase Velocity

lazerspot

Intranet Portal and Forms Automation

Client Profile

Industry leader in third-party yard management services.

Situation

Company had manual, paper based, error prone safety, compliance, and financial processes that needed to be standardized and automated in order to reduce errors, increase productivity, and enable reporting to support business growth.  

Solution

Office 365 Intranet available to hundreds of sites and thousands of users across the US.  Mobile and desktop forms available to thousands of resources and centralized workflow.  Simplified form completion (mobile phone), submission and automated workflow, routing, document generation and archival improved overall efficiency, compliance, and near real-time reporting.  

Business Benefits

  • Increased data integrity
  • Simplified and standardized forms 
  • Mobile enabled forms and submission
  • Automated document generation
  • Improved long-term archival and compliance management 
  • Significantly reduced new client onboarding time
Integration with Service Cloud

Customer Support Site Integration with Service Cloud

Client Profile

Global information services company serves the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. They operate in over 150 countries and have over 19K employees.

Situation

The client’s Service Excellence organization was planning to implement the Salesforce Service Cloud solution for their customers and Service Excellence and Sales teams.  The Service Cloud solution would provide new functionality for submitting, updating and viewing Customer Cases as well as provide a new Knowledge base to support all of the client’s call centers.  As a result of this new Service Cloud implementation, the site would need to be integrated with Service Cloud to support customers creating, updating and viewing of support Cases and to allow customers to search the new Service Cloud Knowledge base.

Solution

By leveraging the client’s Enterprise Service Bus (ESB) and the Service Cloud API’s, ThreeWill was able to provide employees and customers with access to Service Cloud Cases ands Knowledgebase via the Support Site.  This included supporting a phased rollout of Service Cloud which meant supporting different back-end service applications for Cases and Knowledgbase for each call center.

Business Benefits

The client now has a fully implemented and integrated Service Excellence platform, Salesforce Service Cloud integrated with the client’s Support Site, for their customers and employees.  This enabled the client to move to a cloud-based solution for their Service Excellence team, yet preserving the UX for the customer who accesses Cases and Knowledgebase information via the Support Portal.

employee recognition

Employee Recognition and Custom Intranet Branding

Client Profile

Nationwide Prepaid Wireless Provider

Situation

Customer needed a fun and engaging recognition program for any employee to recognize the work of another employee and wanted to update Intranet branding to align with public brand and to make the site more appealing as a internal communications tool.

Highly branded an existing publishing intranet site including departmental subsites. Used characters, colors, custom fonts and other media to make the site very visual and tied into the public brand.

Solution

Custom recognition program called Submit a Smile Tile with a recognition form, approval and notification process. Custom “wall” with tiles for recognition, highly branded email for notification and custom print for certificate style print out.

Business Benefits

  • Make intranet used as Corporate Communication vehicle more engaging and exciting for employees
  • Provide employees with a fun and easy way to recognize each other for the work that they do
  • This recognition feeds into a larger corporate recognition program in place

Danny RyanIncrease Velocity