Every leadership team today is facing the same reality — limited time, limited resources, and seemingly unlimited priorities.
That’s why I appreciated a recent OPEN MINDS Executive Briefing by Monica Oss about how executives in home and community-based care are prioritizing investments and developing their technology strategy in uncertain times.. The piece highlighted something we believe deeply at ThreeWill: in today’s environment, investing in technology is not optional — it’s strategic.
Because technology doesn’t just support your strategy. When chosen and aligned correctly, it is your strategy.
Technology Defines How You Move Forward
Most organizations think of technology as something that comes after the strategic plan — a way to execute once direction is set. But the truth is, technology shapes what’s possible.
It determines how fast you can respond, how effectively your teams collaborate, and how clearly leaders can see what’s working.
In home and community-based care, where every decision affects staff capacity and client outcomes, technology is no longer a background system. It’s the nervous system that connects people, processes, and purpose.
The real question isn’t whether to invest in technology — it’s how to invest intentionally. The most effective technology strategy for home and community-based care organizations starts by aligning every system with how your people actually work and serve.
The Hierarchy of Productivity: A Framework for Intentional Growth
At ThreeWill, we use the Hierarchy of Productivity to help organizations see how culture, process, and technology work together to build clarity from the ground up.
It starts with Culture — the commitment to the journey and alignment of people around shared values. Then comes Governance, setting expectations and documenting processes so everyone knows how success is defined.
From there, you move into Collaboration and Communication, ensuring teams have both the spaces and the structure to work together effectively. Once that foundation is strong, Automation and Artificial Intelligence help remove friction and free up time for higher-value work.
At the very top is Strategic Clarity — where everything beneath it supports leaders in focusing on what truly matters most.
Together, these layers show how culture, process, and technology build on one another — guiding organizations from scattered efforts to alignment and focus.
It’s how leaders move from technology confusion to clarity — a practical framework for shaping a technology strategy that supports the mission of home and community-based care.
You can read more about this framework here: How to Increase Productivity in the Workplace.
The Future-Back Connection
Monica Oss described something called future-back thinking — the practice of defining long-term success and working backward to align today’s actions with that future vision.
That’s exactly what the Hierarchy of Productivity enables. It connects long-term vision with daily systems — turning technology investments into a cohesive strategy for home and community-based care, rather than a patchwork of disconnected tools.
It’s not about having the newest software or the biggest tech stack. It’s about building the right foundation so every tool and every process supports your long-term mission.
Technology and Leadership: Better Together
In the end, strategy and technology aren’t separate decisions. They’re two halves of the same equation.
You can have the clearest mission in the world, but without the right systems, your team will struggle to execute.
And you can have the most advanced technology on the market, but without clear leadership and cultural alignment, it won’t move the needle.
True productivity — and true clarity — come from the balance of both.
Because when technology supports your people and your people support your mission, the outcome is simple:
Less Chaos. More Care.
