If you work in Home and Community-Based Services, you’ve probably had this moment: you finish a long day and realize you spent more time chasing signatures, correcting documentation, or double-checking schedules than actually improving care.
No one gets into this field to manage spreadsheets and email threads. But somewhere along the way, that’s what the job became. We’ve seen it happen again and again — not because anyone’s doing something wrong, but because the systems meant to help us keep things running smoothly often make it harder.
At ThreeWill, we’ve spent years helping care organizations bring order to that chaos. And what we’ve learned is simple: the path to better technology always begins with better clarity.
Before you can automate or measure anything, you need to define how work should happen. You need what EOS calls your Core Processes — the repeatable routines that drive consistent outcomes and allow your team to focus on what matters most: care.
That’s why we built something new.
The HCBS Productivity Toolkit
The HCBS Productivity Toolkit is our way of giving back to a community we’ve learned so much from. It’s a free resource built for leaders who want to align their Microsoft 365 tools with their real-world workflows — not generic templates, but processes shaped around the realities of care.
Each toolkit release includes three things:
- A Core Process Document that brings clarity and accountability.
- A Scorecard that measures what matters week to week.
- A Maturity Guide that helps your team grow from aligned to automated.
Over time, the Toolkit will cover eight of the most important workflows in home and community care — from Care Intake & Onboarding to Scheduling, Billing, and even Strategic Planning.
But we’re starting where the care journey begins: Intake and Onboarding.
Our early-access release focuses on that first connection — from referral to start of care — and includes everything you need to make that process faster, clearer, and more compliant.
If you’ve ever wished your team could spend less time managing chaos and more time providing care, I think you’ll find this a good place to start.
👉 Sign up for early access to the HCBS Productivity Toolkit
Let’s make the future of care a little more productive — one process at a time.
