AAA Parking is a growing company in the parking industry. They approached ThreeWill to enhance their communication and collaboration capabilities and to leverage automation where appropriate.
Background
AAA Parking specializes in providing parking solutions and services. Their mission is to improve the parking experience for their clients and stakeholders. The team at AAA Parking is dedicated to innovation, efficiency, and excellence in all their endeavors.
Situation
AAA Parking faced several challenges in their communication and collaboration efforts:
- Lack of a centralized and unified platform for collaboration across the organization and with external partners.
- Difficulty in managing and tracking the progress and status of multiple projects, tasks, and deliverables.
- Inefficiency and inconsistency in sharing and accessing information and documents among team members and stakeholders.
- Low adoption and satisfaction rate of the existing tools and platforms among the employees and partners.
Solution
ThreeWill proposed and implemented an Intelligent Intranet to assist in communication and a Teams Enablement service to enhance collaboration. The solution included:
- Intelligent Intranet: Established to assist in communication.
- Teams Enablement Service: Implemented to improve collaboration.
- Standard Structure for Property Onboarding: Established for use during the next won RFP.
- RFP Teams: Created to assist with the creation and sign-off of contracts prior to submitting to the customer.
- Department Teams: Established for Human Resources and Finance/Accounting to manage internal workstreams.
- Weekly Ask Me Anything Meetings: Scheduled to assist individuals and teams as they move forward.
Business Benefits
After implementing the Teams Enablement service, AAA Parking achieved the following results:
- RFP teams now have a standard place to collaborate on a pending RFP. A single set of files can be referenced by everyone without wondering if one is viewing the latest version of a file being emailed around.
- Department teams can now share files and conversations around a workstream in an appropriate channel.
- Property Onboarding teams can work together to accomplish interrelated activities leveraging a shared schedule that outlines what is necessary to bring a new property online.
Conclusion
The tailored Teams Enablement solution provided by ThreeWill helped AAA Parking overcome their communication and collaboration challenges and achieve their business goals. The success of this project highlights the importance of a customized approach to meet the unique needs of each client.