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In today’s competitive business environment, understanding employee satisfaction and engagement is crucial for organizational success. Learning how to measure Employee Net Promoter Score (eNPS) provides companies with a straightforward yet powerful tool to gauge the likelihood of employees recommending their workplace to others. By leveraging this metric, organizations can gain insights into their workforce’s sentiment and identify areas for improvement.

What Is eNPS?

eNPS stands for Employee Net Promoter Score. Organizations use it as a metric to measure the level of employee engagement and satisfaction. Based on the Net Promoter Score (NPS) methodology, commonly used to gauge customer loyalty.

Why does eNPS matter?

Organizations value eNPS for its simplicity and its focus on a single, easily interpretable metric. It helps organizations quickly gauge the general sentiment of their workforce and identify areas needing improvement.

How does eNPS work?

  1. Survey Question: Once each quarter, Employees are asked a single question, typically: “On a scale of 0 to 10, how likely are you to recommend our company as a place to work to a friend or colleague?”
  2. Categorization:
    • Promoters(scores 9-10): Employees who are highly satisfied and likely to recommend the company.
    • Passives(scores 7-8): Employees who are moderately satisfied but not actively promoting the company.
    • Detractors(scores 0-6): Employees who are dissatisfied and unlikely to recommend the company.
  3. Calculation: To calculate the eNPS, subtract the percentage of detractors from the percentage of promoters. The formula is: eNPS = %Promoters − %Detractors

The score can range from -100 to +100.

How do you interpret the results?

  • A positive eNPS (greater than 0) indicates that there are more promoters than detractors, suggesting good overall employee satisfaction and engagement.
  • A negative eNPS (less than 0) indicates that there are more detractors than promoters, suggesting issues with employee satisfaction and engagement.

Creating an eNPS survey

Each quarter, we create a new eNPS form in Microsoft Forms. You can view an example of the finished form used here at ThreeWill below.

The questionnaire is relatively simple. It contains two questions, with only the first being required.

The first question uses the out-of-the-box Net Promoter Score form control and asks respondents to answer on a scale of 0-10.

The second question is optional and is an attempt to get further clarity into the reasoning behind their answer to the first.

Collecting Responses

There are a few important settings that need to be configure correctly, as shown in the image below.

First, we want to make sure that only people in our organization can respond, and that they can only respond once.

Secondly, and most importantly, we intend for responses to be anonymous. Without anonymity, people consider responses less trustworthy. So, make sure you uncheck the Record name box.

Finally, you can use additional settings (not shown) to restrict survey start and end dates, if desired.

Viewing Responses

Form owners and collaborators can view responses directly within the form itself.

eNPS results

One of the primary reasons we use Microsoft Forms is precisely because it does such a fantastic job of aggregating and visualizing responses automatically, as shown on the right.

You can export results to Excel, and clicking the “More Details” link below the second question title allows viewing all responses to that question.


In conclusion, knowing how to measure Employee Net Promoter Score (eNPS) is essential for any organization aiming to foster a positive work environment. Regularly conducting eNPS surveys and analyzing the results helps organizations address concerns, enhance employee satisfaction, and ultimately boost overall productivity and loyalty. Implementing eNPS is a strategic step towards creating a thriving workplace culture.


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