Will Holland is a Principal Software Engineer at ThreeWill, where he champions our core value of “Better Together” with his focus on helping employees thrive by building meaningful connections in the workplace. Outside of work, Will can usually be found at the nearest soccer pitch, enjoying watching his children play or rooting for Atlanta United FC.
In the competitive real estate industry, increasing your Net Operating Income (NOI) while keeping operational costs down is key to long-term success. For small-to-medium-sized real estate companies, Microsoft 365 (M365) automation can make a significant impact by streamlining processes. It helps you do more with less. With M365 automation, real estate CEOs can manage tenant onboarding, maintenance requests, and rent collection more efficiently. This leads to better NOI and improved portfolio performance.
How M365 Automation Improves NOI in Real Estate
Using Microsoft 365 automation tools like Power Automate and SharePoint, real estate companies can automate repetitive tasks. This saves both time and resources. As a result, property managers can focus on maintaining high occupancy rates and growing portfolio value. Here are key areas where M365 automation can help:
- Tenant Onboarding: Automating the tenant onboarding process reduces manual steps, such as filling out forms or sending welcome packets. Through Microsoft 365, this process becomes smoother and faster. As a result, tenant satisfaction improves, and occupancy rates increase, both of which directly influence NOI.
- Maintenance Requests: Power Automate allows tenants to submit maintenance requests digitally. The system then automatically assigns the task to the appropriate personnel. Notifications and follow-ups are handled automatically, reducing response times. This enhances property value, which positively impacts NOI.
- Rent Collection: Late rent payments can disrupt cash flow. By using automation, you can set up automated rent reminders and payment tracking through SharePoint and Power Automate. This makes it easier for property managers to stay on top of payments. Consequently, more consistent cash flow leads to a healthier NOI.
M365 Automation in Action: A Real Estate Case Example
At ThreeWill, we recently created a “Lease Administration Help Desk” solution for one of our real estate clients, utilizing Microsoft 365 automation. Previously, the Lease Administration team managed tenant requests through a shared email inbox and an Excel spreadsheet. This resulted in slow response times.
Using a mobile-friendly Power App integrated with Power Automate and MRI Software, we automated the submission of lease-related inquiries. This system provides the Lease Administration team with accurate lease and tenant information. It also automatically notifies team members when tasks are assigned. Additionally, managers now have a SharePoint dashboard to view and track all requests, ensuring they are completed on time. The result? Response times dropped from weeks to just hours. This improved tenant satisfaction and boosted NOI.
The Bottom Line: M365 Automation Can Boost Your NOI
For real estate CEOs focused on maximizing NOI, Microsoft 365 automation offers a practical, cost-effective solution. It streamlines daily operations and saves time. Whether it’s automating tenant onboarding, maintenance requests, or rent collection, the benefits of automation go straight to your bottom line. Ultimately, it improves operational efficiency and drives portfolio success.
Key Takeaways for Real Estate CEOs
- Improve NOI: Automating manual tasks reduces operational costs and enhances cash flow.
- Enhance Occupancy Rate: Streamlined onboarding and maintenance processes improve tenant satisfaction.
- Save Time: Free your team to focus on growth rather than repetitive tasks.
Ready to see how M365 automation can transform your property management?
Contact us today to learn more about our tailored solutions.
