Introduction

Teams Enablement is a service that helps organizations leverage the full potential of Microsoft Teams, a cloud-based platform that enables collaboration and content creation. Teams Enablement provides a tailored approach to implementing Microsoft Teams, ensuring that it aligns with a company’s unique business needs through the support of a dedicated implementation team and community manager, and backed by a team of experts. In this case study, we will describe how we provided Teams Enablement service to a real estate development company. The client was encountering difficulties collaborating around the full property management lifecycle.

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Background

The company specializes in developing, constructing, and managing multifamily living communities. They have over 40 years of experience and properties across the Southeastern United States. Their mission is to provide quality housing and exceptional service. Their team of professionals is committed to customer satisfaction. The company builds strong relationships with residents and their communities.

Problem

The company approached us for help in improving their collaboration capabilities, and solving the following problems:

• Lack of a centralized and unified platform for collaboration across the organization and with external partners.
• Difficulty in managing and tracking the progress and status of multiple projects, tasks, and deliverables.
• Inefficiency and inconsistency in sharing and accessing information and documents among team members and stakeholders.
• Low adoption and satisfaction rate of the existing tools and platforms among the employees and partners.

Approach

We proposed to provide Teams Enablement service to the company, which involved the following steps:

• Assessing the current collaboration practices and challenges of the company and identifying their goals and requirements.
• Designing and implementing a customized Teams solution that met the needs and preferences of the company and aligned with their business objectives and culture.
• Providing training and support to the employees and partners on how to use Teams effectively and efficiently, and how to leverage its features and functionalities.
• Monitoring and evaluating the performance and impact of Teams on the communication and collaboration outcomes and satisfaction of the company.
• Providing ongoing feedback and recommendations for improvement and optimization of Teams.

Outcome

After implementing Teams Enablement service, the company achieved the following results and outcomes:

• Improved communication and collaboration across the organization through a centralized and unified platform that enabled chat, voice, video, and online meetings.
• Increased efficiency and consistency in information and document sharing and access, through the integration of collaboration tools that ensured data security and compliance.
• Higher adoption and satisfaction rate of Teams among the employees, through the provision of training and support that increased their confidence and competence in using Teams.
• Defined standard collaboration practices and managed full property lifecycle, through the implementation of specialized teams that followed the flow of their business.

Conclusion

Teams Enablement service helped the real estate development company to transform their collaboration capabilities and achieve their business goals and objectives. Teams Enablement service also provided the company with a competitive edge in the industry and enhanced their reputation and relationship with their customers.

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