Your organization has significant financial and operational investments in its application portfolio. However, legacy applications are often difficult and expensive to scale, update, or even access using modern devices like tablets and smartphones.
Modernizing legacy applications takes them to a whole new level, giving you the advantage of new, innovative technologies in the Microsoft cloud. Application modernization will help your organization increase the speed, scalability, and stability of your operations, reducing resources and costs while delivering new business value. For more information visit Application Modernization.
Knowledge management collects company-wide knowledge and makes it widely available throughout the organization. Organizational knowledge has traditionally been difficult to capture, maintain, and share.
Instead of wasting time looking for information in an array of emails, files, and other data silos, knowledge management creates a centralized repository where information is stored, organized, and shared. This makes it easy for people to find information and answers — without having to ask for help. For more information visit Knowledge Management.
Call centers play a critical role in customer support in your organization. Whenever a customer has an issue or question, their first thought is to contact your customer service team. Your customers trust that the representatives working in call centers can provide support and resolution of their questions or requests, but agent errors, callbacks, and lengthy hold times erode that trust.
A call center knowledge base empowers customer service representatives with the information and technology solutions they need to create better customer experiences. Empowered agents aren’t just better at their jobs—straightforward access to useful information also drives employee satisfaction and reduces call center turnover. Modernizing your knowledge management system makes it easier for agents to provide personalized customer service across multiple channels, ensuring improved KPIs and solid returns on investments for the call center. For more information, visit Knowledge Management.
Applications and processes are critical to business success, but traditional software development can be a time- and resource-intensive process. Low-code app development puts the power of process automation in subject matter expert hands, reducing or eliminating IT or development resource dependencies for group and department-level processes.
Microsoft Power Platform can transform the way you work and deliver. Streamlining and digitizing your business processes using Power Platform helps you integrate, automate, track, and report on your critical processes. For more information about Low Code Development visit Microsoft Power Platform
From marketing to finance and administration to IT, every core business process follows a workflow to complete. Process workflows are often comprised of time-consuming, costly, manual tasks, which are prone to error. Workflow automation decreases processing time, increases consistency, reduces complexity, and improves your overall efficiency.
Enterprise Workflow Automation ensures critical business processes meet the demands your organization requires while ensuring the scale, support, maintenance, and metrics needed to run your business. For more information about Enterprise Workflow Automation visit Microsoft Power Platform.
“We worked with ThreeWill on a Jive - Microsoft 365 migration for a multinational client. The migration involved multiple territories and languages and considerable complexity. ThreeWill demonstrated exceptional rigor in their process, whilst using agile to respond to constant challenges that emerged at various points during the evolution of the project. Their clear communication with the client about their process, progress, and options meant that there was always alignment between them and the client and no surprises. When they were asked to come up with options for meeting particular challenges, they had a transparent and consistent methodology which meant the client could make informed decisions. The technology solution itself resulted in an exceptionally high-quality outcome, delivered on time and within budget.”
Alan RichardsonPartner at Oxzeon
“I am confident in ThreeWill's ability to help me succeed. More than just successfully delivering on a project but ensuring that the design and implementation are the correct cultural fit. Other reasons: listening, assessing, recommending, listening, considering, adapting, implementing, and sustaining,”
Christopher ElwellDirector, Financial Services and Insurance Industry
“ThreeWill helped us extend Trove to meet our customer's needs. They helped us avoid costs for an existing subscription by connecting up Salesforce with SharePoint. Working with Eric was great - I appreciated the status updates and the burndown chart for understanding our budget. I also enjoyed the weekly meetings to update me on the status of the project. I was able to save tens of thousands of dollars a year because of this project.”
Ellen HuntIT Business Partner, Retail and Consumer Goods Industry
“ThreeWill helped us migrate from Jive to SharePoint. We were impressed with the methodology followed in the project. Standups and weekly reports were great communication. It was a particularly well-managed project - we had a highly committed team that met tight deadlines to make a year-end deadline. The project was under budget, and we were able to avoid an annual renewal fee that easily justified the project.”
Dave JamesVP of Technology, Media and Entertainment Industry