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Client Profile

Global Telecommunications services and equipment provider to millions of consumers, businesses, and other service providers in dozens of countries.


Cumbersome, email-intensive, error-prone process to request, review, and approve bill insert and bill messaging content.


SharePoint-based input template enabled workflow for legal and management review and approval.  Dynamic generation of request forms.  Rules-based validation forms based on the request type.

Business Benefits

  • Improved customer satisfaction
  • Shorter timelines from content concept to bill insertion
  • Improved cross-organizational collaboration to reduce cycle times and improve productivity

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