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Client Profile

Global Telecommunications services and equipment provider to millions of consumers, businesses, and other service providers in dozens of countries.

Situation

Cumbersome, email intensive, error-prone process to request, review, and approve bill insert and bill messaging content.

Solution

SharePoint based input template enabled workflow for legal and management review and approval.  Dynamic generation of request forms.  Rules-based validation forms based on the request type.

Business Benefits

  • Improved customer satisfaction
  • Shorter timelines from content concept to bill insertion
  • Improved cross-organizational collaboration to reduce cycle times and improve productivity

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