Professional Services & Legal

  • “When one of the world’s largest MS Gold Partners needed urgent help with SharePoint integration for a major internal initiative, as lead consultant I wanted to enlist the help of ThreeWill but was naturally mindful of bruised egos! Thankfully I needn’t had worried. To my surprise, ThreeWill’s good reputation proceeded them and the programme sponsor was already aware of their good name. I therefore had the pleasure of working with ThreeWill on mission critical work and appreciated their pleasant, professional and pragmatic approach. I have no hesitations in recommending ThreeWill to customers of any size, and always look forward to any opportunity of working with them again.”

    Amir Khodaparast, Global Lead, Enterprise 2.0 Wiki (for Cultural Change) programme – Logica http://www.logica.com

Top 3 Professional Services and Legal Success Stories

pr-newswire

PR Newswire Jive to SharePoint Migration

Client Profile

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to-end solutions to produce, optimize and target content — and then distribute and measure results. Combining the world’s largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.

Situation

PR Newswire decided to standardize on SharePoint online in Office 365 as their internal collaboration platform. There was key content in Jive that needed to be maintained going forward on SharePoint in Office 365. Additionally, the Jive license was set to expire in 2 months so it was critical for the migration to be completed before the license expiration.

Solution

ThreeWill leveraged it’s Jive to SharePoint Migration Utilities and Agile Migration process to migrate critical Jive content to Office 365 before the expiration of the Jive licenses (project kick-off to migration completion was about 5 weeks).

Business Benefits

PR Newswire was able to save the annual cost of the Jive license fee (over 200K) and was able to move to a new, consolidated collaboration platform in Office 365.  All critical content from the Jive platform was preserved and is now available for continued collaboration on the Office 365 platform.

mobile responsive SharePoint 2013 Intranet Portal

Global Consulting Firm Intranet

Client Profile

Global Consulting Services firm focused on services areas including customer experience, performance improvement, technology and digital and transformation.

Situation

Through consolidation and acquisitions there were many SharePoint based intranet portals and no consistent user experience or taxonomy.  Searching for the best of breed content and knowledge leaders on specific services and industries was difficult.  Additionally, the portals were not optimized for a mobile workforce.

Solution

A highly customized and mobile responsive SharePoint 2013 Intranet Portal with the following key features.

  • Simple and clean user interface with custom branding including support for mobile responsive.
  • Cohesive navigation experience across all site collections that aligns with corporate taxonomy for service lines, industries, capabilities and office locations.
  • Personalized subscription and targeting features for alerts, news, announcements and featured content.
  • Unified upload experience for best practice and project assets available anywhere with back-end routing to appropriate destination document libraries.
  • Highly customized user profile with integrations with 3rd party systems for such as skills and projects.
  • Customize search experience for users and content filterable based on the corporate taxonomy.

Business Benefits

The resulting intranet portal was highly suited to the mobile workforce so it was accessible anywhere and at any time via mobile, tablets and laptops.  Through the consistent application of a corporate taxonomy and metadata users are able to tag content and then navigate to or search for content in an easy and understandable way.  Finally, using the personalization features users are only pushed content that matters to them based on their preferences.

Integration with Service Cloud

Customer Support Site Integration with Service Cloud

Client Profile

Global information services company serves the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. They operate in over 150 countries and have over 19K employees.

Situation

The client’s Service Excellence organization was planning to implement the Salesforce Service Cloud solution for their customers and Service Excellence and Sales teams.  The Service Cloud solution would provide new functionality for submitting, updating and viewing Customer Cases as well as provide a new Knowledge base to support all of the client’s call centers.  As a result of this new Service Cloud implementation, the site would need to be integrated with Service Cloud to support customers creating, updating and viewing of support Cases and to allow customers to search the new Service Cloud Knowledge base.

Solution

By leveraging the client’s Enterprise Service Bus (ESB) and the Service Cloud API’s, ThreeWill was able to provide employees and customers with access to Service Cloud Cases ands Knowledgebase via the Support Site.  This included supporting a phased rollout of Service Cloud which meant supporting different back-end service applications for Cases and Knowledgbase for each call center.

Business Benefits

The client now has a fully implemented and integrated Service Excellence platform, Salesforce Service Cloud integrated with the client’s Support Site, for their customers and employees.  This enabled the client to move to a cloud-based solution for their Service Excellence team, yet preserving the UX for the customer who accesses Cases and Knowledgebase information via the Support Portal.

Professional Services

Professional services are occupations in the tertiary sector of the economy requiring special training in the arts or sciences. Some professional services require holding professional licenses such as architects, auditors, engineers, doctors and lawyers. Other professional services involve providing specialist business support to businesses of all sizes and in all sectors; this can include tax advice, supporting a company with accounting, or providing management advice

Many industry groupings have been used for academic research when looking at professional services firms, making a clear definition hard to attain. Some work has been directed at better defining professional service firms (PSF). In particular, Von Nordenflycht generated a taxonomy of professional service firms, defining four types:

1. Classic PSFs (e.g. law and accounting firms) – characterised by a high knowledge intensity, a professionalised workforce, and low capital intensity
2. Professional campuses (e.g. hospitals) – characterised by a high knowledge intensity, a professionalised workforce, and high capital intensity
3. Neo-PSFs (e.g. management consultants) – characterised by a high knowledge intensity and a low capital intensity
4. Technology developers (e.g. R&D firms, biotechs) – characterised by a high knowledge intensity and a high capital intensity

Frameworks such as this aid the ability of managers and academics to better understand how such firms manage themselves and how to judge benchmark practices

Legal

Law is a system of rules that are enforced through social institutions to govern behaviour. Laws can be made by a collective legislature or by a single legislator, resulting in statutes, by the executive through decrees and regulations, or by judges through binding precedent, normally in common law jurisdictions. Private individuals can create legally binding contracts, including arbitration agreements that may elect to accept alternative arbitration to the normal court process. The formation of laws themselves may be influenced by a constitution, written or tacit, and the rights encoded therein. The law shapes politics, economics, history and society in various ways and serves as a mediator of relations between people.

A general distinction can be made between (a) civil law jurisdictions (including canon and socialist law), in which the legislature or other central body codifies and consolidates their laws, and (b) common law systems, where judge-made precedent is accepted as binding law.

Danny RyanProfessional Services and Legal Solutions